TortoiseSVN Support

WANdisco's support of the Subversion open source project also includes the option to obtain enterprise-class support for TortoiseSVN, the popular Subversion client for Windows. WANdisco's certified TortoiseSVN software is a complete, fully tested version of the client based on the most recent stable release, including the latest fixes.

Stefan Küng, the TortoiseSVN project's lead developer since 2003, heads WANdisco's team of professionals dedicated to the support, development and enhancement of this widely used Subversion client. This enables us to deliver critical fixes without any delay.

PDF Version	Community	Silver	Gold	Platinum	Platinum Plus
Options
Free Download
Support Hours		8 x 5 Choose Pacific Time or GMT	24 x 5 Choose Pacific Time or GMT	24 x 7	24 x 7
Online Case Tracking		24 x 7	24 x 7	24 x 7	24 x 7
Email Support
Phone Support
Upgrades
Number of Developers		Up to 100	Up to 500	Unlimited	Unlimited
Named Support Contacts		2	5	10	10
Case Allotment		80	150	Unlimited	Unlimited
Feature Enhancements
GUARANTEED RESPONSE TIMES
Priority 1 - CRITICAL*		4 hrs	2 hrs	1 hr	1 hr
Priority 2 - HIGH*		24 hrs	16 hrs	7 hrs	7 hrs
Priority 3 - MEDIUM*		72 hrs	48 hrs	24 hrs	24 hrs
Priority 4 - LOW*		10 days	7 days	5 days	24 hrs
Pricing	FREE with registration Click Here	$995.00	$1,995.00	$2,995.00	$3,995.00

Priority Definitions

Priority 1 (Critical) — The customer's production system is down or not functioning.  The customer has experienced loss of production data and no workaround is possible.

Priority 2 (High) — The customer's system is functioning in a severely reduced capacity.  The problem is causing significant impact to the customer's operations and productivity.  Customer's system is exposed to a potential loss of data or interruption of service.

Priority 3 (Medium) — Loss of non-critical functionality.  The customer can function and there are workarounds available.  This includes documentation errors.

Priority 4 (Low) — General use question or future enhancement request.